Welcome to APB's Technical Support Page

REset Your Password

Need to reset your password?  Follow the below instructions. 

Resetting your password is easy. Just follow the below steps:

  • Go to your the login portal provided to you by your administrator.
  • Hit “lost your password”.
  • Enter your email address, then hit submit.
  • Go to your email and reset your password.
  • Then LOGOUT! This is very important or you may get stuck in our system in the wrong area.
  • Go back to your assigned portal and sign in again using your new password.  Then enter the secondary password we gave you when prompted.
    • Note:  Don’t try and login with the link you used to reset your password, that will get you stuck in the system.  This is done protect you and your companies information.

Or watch the video to see how it’s done!

Register a user account

It is very important to follow the instructions below in order to access your training portal.  The steps are simple, but required in order to navigate our security protocols.

1.  Use the link below to create your user account. 

NOTE:  Your username should be your email address.  Make sure to follow the link instructions, then return to this page for step number 2.

CREATE APB TRAINING ACCOUNT

2.  Use the link below to logout of the main system. 

MAIN SYSTEM LOGOUT

3.  Now that you are in our system, you will either use the LOGIN link provided by your administrator, or go to APB’s main page and find your correct training portal in the upper menu.  Below is an example of what the menu looks like.  Your training portal and secondary password will be provided by your agency’s administrator.

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4.  Using your LOGIN link, or your correct portal, login using the information you created.  You will then be asked to enter the secondary factor password provided to you.  These steps are taken to protect each training portal.  

5.  If you forget your primary password, you can reset it using the LOST/RESET password function in the top menu.  Remember to log back out, then follow the portal instructions once you reset your password.  

If you have any questions, feel free to contact APB support for assistance.